New
Balance
Faqs

Follow

Tracking Information Shows As Delivered, But I Have Not Received My Package

If your tracking information shows that your package was delivered, but you can't find it:

  • Verify the order was placed with the correct address (email confirmation)
  • Check outside - the carrier may have left a notice of attempted delivery or left the package in a safe place such as a porch, garage or with a neighbour
  • Check with other members of your household
  • Check your mailbox or anywhere else you receive mail

Still have not received your package? Please contact us.

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Comments

Powered by Zendesk