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UPS Delivery Information

UPS may deliver an order to the recipient or to any other person appearing to have authority to accept delivery of the shipment on the recipient’s behalf (such as persons at the same premises as the recipient).

If no such person is available at the first delivery attempt, the package may be left in the recipient’s letterbox (if suitable) or delivered to the neighbour, unless the shipper has excluded such delivery options. The recipient shall be informed of any alternate delivery arrangements (or redirection to a UPS Access Point®) by a note left at their premises.

In the event your are unavailable to collect the delivery, where possible, UPS will deliver to a nearby UPS Access Point. For urban areas, the Access Point will be no more than 2-3KM away, and for suburban areas no more than 7KM. If no UPS Access Points are available, UPS will make a second and third delivery attempt.

For more information on Access Points click here.

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