How do I return an item?

You have 30 days to return your order completely FREE.

1. Pack the item(s) in the original packaging so that the contents stay protected.  Products that were delivered in separate parcels should be returned separately.

2. Attach the pre-paid UPS label to the parcel. For orders delivered in multiple parcels, use the label that came with each parcel. Take note of the return tracking number to track your return on

3. Within 30 days of receipt, drop off the parcel at the nearest UPS Access Point (found on the “Locations” tab on or schedule a collection with UPS. 

4. Allow 5-10 working days after we receive your package for the return to be processed.

Unfortunately, we cannot accept returns on personalized products or custom shoe orders.

Outside of 30 days?
Returns outside of 30 days will not be accepted. For defective items purchased from this site, we are happy to exchange or replace items damaged in transit and/or containing a manufacturer's defect. Delivery charges incurred for such exchanges will be waived. In order to authorise the return of a defective item, please contact us here.


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