How do I cancel or change an order?

New Balance strives to deliver our customers the best possible experience. Orders are processed very quickly and cannot be cancelled or changed. If you have ordered the incorrect size or have made a mistake while entering your address, please place a new order with the correct information and return the incorrect order. You will receive a refund for your incorrect order once it has been returned. Please allow 5-10 business days after we receive your package to process your refund and credit your original form of payment.

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