Why has my discount code not been applied?

Discount codes are subject to restrictions. Some discount codes may only apply to a specific category of products. Please know that you can use one discount code at a time.

For example, the 15% welcome code is valid for one purchase only. It excludes selected lines and cannot be used in conjunction with any other offer. All discounted or outlet products are excluded and any other exclusions are indicated on the product page.

Common issues with promo codes:

  • Check spacing, character errors and/or spelling mistakes.
  • The voucher code field is case-sensitive. Check that ‘Caps Lock’ button is not on and use uppercase where necessary.
  • Check you’re not mixing up the numbers 0/1 and the letters O/I.
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