Why was my order cancelled?

Your order may have been cancelled due to lack of stock, payment issues or problems with the delivery address. The most common reason for cancellation is that we ran out of stock of your size before processing your order. When that happens, you are notified via email about the cancellation. If your order (or part of your order) is cancelled, the money won´t be taken from your account or the order total will be adjusted accordingly. You may have seen a pre authorisation on your account when the order was placed, but the authorization will be dropped by your bank or credit card company according to their processing times (this typically takes 5 business days).

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request


Powered by Zendesk