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How do I retrieve my parcel from a UPS Access Point?

If your parcel has been delivered to a UPS Access Point, please take note of the instructions below when retrieving your order:

Once your order has been delivered to an Access Point, you can collect your parcel at any time within the next 10 days. *You can search for Access Point opening hours here.

Always bring a valid form of ID with you, as well as your unique tracking number. You can find your tracking number in the shipping confirmation email or online by tracking your order.

**Tip**: This number is 18 characters long and always starts with “1Z” e.g. 1Z30R0336801864298.

If for any reason you are unable to collect the parcel within 10 days, it will be returned to the warehouse and refunded.

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