New
Balance
Faqs

Follow

Why was my card declined?

Please ensure that your card is on the accepted payment methods list and that you have entered your card details exactly as they appear on the payment card. The CVV number is the last 3 digits on the signature strip on the reverse of the card. The issue may be caused by 3DSecure (Verified by Visa or MasterCard secure code) verification, which is a system setup by your card issuer to manage online fraud and protect your account.

If you’re still unable to process your order, please try with another payment method (click here for info on our payment methods) or contact Customer Care (click here).

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Comments

Powered by Zendesk