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My PayPal payment is not working

If your PayPal payment is not working it could be due to a variety of reasons:

If you have clicked 'Submit Order' with PayPal and nothing happens, or you only see a blank window, then you most likely have a pop-up blocker installed. This pop-up blocker will block PayPal from opening an additional payment window. So all you need to do is temporarily disable it and then the window can open or load properly.

Your PayPal account is not verified. We currently only accept payments from verified accounts for security reasons. If you would like to verify your account, you can do this on the following page. Please note that it does take several working days to process, so we recommend paying with a credit or debit card instead.

If you cannot log in to your PayPal account, we recommend contacting PayPal directly and they will resolve any account access issues you may be facing.

If your payment freezes or cannot be processed by PayPal, we recommend that you try again. Please make sure to check your PayPal account to ensure that you have not been charged twice.

If you’re still unable to process your order, please try with another payment method (click here for info on our payment methods) or contact Customer Care (click here).

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